ORDERS AND SHIPPING

How long does it take to process and ship my order?

Orders are processed within 1 to 2 business days. US shipping options at checkout: Standard 5 to 7 business days, Expedited 2 to 3, or Express 1 to 2. You'll get a tracking number by email as soon as your order ships.

How much is shipping?

Shipping is calculated by weight and destination, so you'll see the exact cost at checkout before you pay.

Do you ship internationally?

Yes. Delivery times and costs depend on the destination, and any customs duties or taxes are the responsibility of the customer.

Where is my order?

Your order confirmation and a tracking number arrive by email once your order ships. If your tracking hasn't moved or something looks wrong, email marytealady@gmail.com and we'll sort it out with the carrier for you.

RETURNS

What is your return policy?

Returns are accepted within 30 days of purchase. The item needs to be unused, in its original condition and packaging, with a receipt or proof of purchase. Refunds go back to your original payment method within a few days after we receive and inspect the return. Sale items can't be refunded and perishable goods can't be returned. Full details are on our Refund Policy page.

My order arrived damaged or wrong. What should I do?

Email marytealady@gmail.com with your order number and a photo if you can, and we'll arrange a replacement. We handle lost or damaged shipments directly with the carrier.

OFFERS

How do I get 15% off my first order?

Join our mailing list and you'll get 15% off your first order. There's a sign-up form at the bottom of every page at lumatea.com.

TEA CLUB

What is the Tea Club?

The Tea Club is our free loyalty program. You earn Tea Leaves for signing up, on every purchase, on birthdays and more, and redeem them for discounts: 10 Tea Leaves equals $1 off. There are three tiers, Sprout, Bloom and Flourish, with better earn rates and perks as you go. At $100 lifetime spend you also get $25 toward your next purchase. Join on the Tea Club page.

AFFILIATE PROGRAM

How does the affiliate program work?

If you love tea and have an audience, our affiliate program pays a 20% commission on every sale through your unique link, tracked and paid out weekly. Apply with the form on the Become An Affiliate page, and you'll hear back within 72 hours.

OUR TEAS

What's in your teas?

Luma Tea blends are handcrafted from high-quality botanicals, drawing on Traditional Chinese Medicine and Western herbal research. Every blend is formulated by herbalist Mary Spohn, who has over 30 years of experience. Each product page lists its ingredients.

Why are some teas named Allergies or Common Cold?

Those are simply the names of our blends. Each one is crafted as its own ritual and flavor experience. Its product page describes it, and we're happy to point you to a favorite.

How should I brew the tea?

Each tea is a little different, but a good rule of thumb is hot water and a covered steep so the herbs open up fully. Honey is a lovely companion.

TALKING WITH THE HERBALIST

Can I talk to the herbalist?

Yes. Book a one-on-one session with Mary through the Speak With An Herbalist page, or call +1 623 388 2431, Monday to Friday, 8 AM to 5 PM EST.

Can you tell me which tea to take for a health condition?

We can't give medical advice, and we'd never want to guess about something as personal as your health. Mary, our herbalist, would be glad to talk with you about it: book a session through the Speak With An Herbalist page or call +1 623 388 2431. Please also keep your doctor in the loop about anything you're considering taking.

GENERAL

What are your hours?

We answer messages Monday to Friday, 8 AM to 5 PM EST, and get back to you within one business day.

Do you have gift cards?

Yes, there's an e-gift card available on the site. It's sent by email.

How do I contact you?

Email marytealady@gmail.com or call +1 623 388 2431, Monday to Friday, 8 AM to 5 PM EST.